{"id":8895,"date":"2026-06-15T11:40:17","date_gmt":"2026-06-15T11:40:17","guid":{"rendered":"https:\/\/salmanr10.sg-host.com\/?page_id=8895"},"modified":"2026-06-15T11:40:17","modified_gmt":"2026-06-15T11:40:17","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/www.stellarascendscience.com\/fr\/refund-return-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"
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Overview<\/h2>\n

At Stellar Group Research, we are committed to maintaining high standards of quality and customer satisfaction. This Refund & Return Policy outlines the conditions under which refunds, returns, or replacements may be considered.<\/p>\n

By placing an order on our website, you agree to the terms outlined below.<\/p>\n

Order Eligibility<\/h2>\n

Due to the sensitive nature of our products and quality control standards, not all items are eligible for return once shipped or delivered.<\/p>\n

Returns or refunds may only be considered under the following conditions:<\/p>\n

    \n
  • The product arrived damaged or defective<\/li>\n
  • The wrong item was shipped<\/li>\n
  • The product is missing from the order<\/li>\n<\/ul>\n

    Non-Returnable Items<\/h2>\n

    For safety, quality, and integrity reasons, the following are not eligible for return:<\/p>\n

      \n
    • Opened or used products<\/li>\n
    • Items not in original condition or packaging<\/li>\n
    • Products returned without prior authorization<\/li>\n
    • Items damaged due to improper handling after delivery<\/li>\n<\/ul>\n

      Refund Policy<\/h2>\n

      If your refund request is approved, the refund will be processed using the original payment method where applicable.<\/p>\n

      Refunds may take a certain number of business days to reflect depending on your payment provider.<\/p>\n

      Shipping fees (if applicable) are generally non-refundable unless the issue was caused by our error.<\/p>\n

      Replacement Policy<\/h2>\n

      In cases where a return is not applicable, we may offer a replacement if:<\/p>\n

        \n
      • The item arrived damaged<\/li>\n
      • The incorrect product was delivered<\/li>\n
      • The issue is verified by our support team<\/li>\n<\/ul>\n

        Replacement requests must be submitted within a reasonable time after delivery.<\/p>\n

        Return Process<\/h2>\n

        To request a return, refund, or replacement:<\/p>\n

          \n
        1. Contact our support team<\/li>\n
        2. Provide your order details and issue description<\/li>\n
        3. Include supporting evidence (such as photos if applicable)<\/li>\n
        4. Await confirmation and instructions from our team<\/li>\n<\/ol>\n

          Unauthorized returns will not be accepted.<\/p>\n

          Inspection & Approval<\/h2>\n

          All returned items (if approved) are subject to inspection before a refund or replacement is issued. We reserve the right to reject claims that do not meet policy requirements.<\/p>\n

          \u00a0<\/p>\n

          Shipping Costs for Returns<\/h2>\n

          If a return is approved due to our error, we may cover return shipping costs. In all other cases, return shipping is the responsibility of the customer.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Overview At Stellar Group Research, we are committed to maintaining high standards of quality and customer satisfaction. This Refund &<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8895","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.stellarascendscience.com\/fr\/wp-json\/wp\/v2\/pages\/8895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stellarascendscience.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stellarascendscience.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stellarascendscience.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stellarascendscience.com\/fr\/wp-json\/wp\/v2\/comments?post=8895"}],"version-history":[{"count":0,"href":"https:\/\/www.stellarascendscience.com\/fr\/wp-json\/wp\/v2\/pages\/8895\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.stellarascendscience.com\/fr\/wp-json\/wp\/v2\/media?parent=8895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}